The Pavilion Shopping Centre property owner Pareto Limited is proud to announce a ground-breaking partnership with the Department of Home Affairs, bringing essential government services directly to our communities. This collaboration marks a significant milestone in creating customer value through convenience and redefining the standard for customer experience in essential services.
Through an innovative partnership with Pareto, The Pavilion is now the first Super Regional Shopping Centre in Durban to offer integrated government services in a retail environment, strategically enabling The Pavilion to provide a wide range of essential services all under one roof. "By welcoming the Department of Home Affairs into The Pavilion, we are not only enhancing convenience but also transforming errands into enjoyable experiences for every member of the family," said General Manager, Vicky Deppe.
This exciting development follows the recent launch of the new Rooftop Lifestyle and entertainment offering, cementing the strategic evolution of the centre’s customer experience journey, created with the shopper in mind. The Pavilion offers a holistic experience for its patrons. Now, with the addition of government services such as Smart Card ID and Passport applications, they are further enhancing convenience and accessibility for the community.
This partnership underscores Pareto's commitment to serving the community in ways that go beyond traditional boundaries. "We invite the community to embrace this new era of convenience and efficiency," says Group CEO, Mr Malose Kekana. "We encourage customers to experience the seamless blend of essential services and lifestyle at The Pavilion Shopping Centre." Join us as we celebrate this milestone and empower our community with greater convenience and accessibility.
The Home Affairs office will be open from the 22 April 2024 and are situated in the minus 3 parking level, below the escalators near Nu Metro.
Operating hours: Monday to Friday 08h00 – 15h30
Last Wednesday of the month: 09h00 – 15h30
Join us as we celebrate this milestone and empower our community with greater convenience and accessibility.